Northern Rail announced a few weeks ago that passengers wanting to buy a ticket on board a train will now be fined £20 or double the fair, whichever is larger, under a new policy.
The new charges are due to launch at the end of April.
The new rules mean passengers running late for the train will no longer be able to buy on-board – the only exception would be if a customer could demonstrate they were unable to buy a ticket, e.g. if a ticket machine is broken.
However, Northern Rail added that if your local station does not have ticket buying facilities, you will still be able to purchase tickets on-board.
And since the announcement, customers have shared their outrage on social media.
One Twitter user wrote: “So #Northernrail; my elderly parents get on at Padgate, there is no machine; also don’t have a smart phone or the internet and you want to fine them/RIP them off by charging more.
“Also don’t see a problem buying a ticket on the train when there is a conductor on board, disgusting.”
@northernassist how does the £20 charge for not buying in advance work if there’s no ticket office or machine? Terrible policy when can get the bus for cheaper and runs more frequently. #northernrail #ripoff
— AndrionGrey (@AndrionGrey) April 8, 2018
northern rail introducing fines or double fare charges for people who buy tickets on the train is fucking vile and i hate them even more
— lew ???? (@_TLN_) April 8, 2018
What’s the point in Northern Rail fining people for buying tickets on the train? It’s not like it causes any problems for them when you buy on board surely? This is just an abuse of power against the consumer by a company trying to phase out conductors to save money.
— Cameron Clark – ??? ???????????? (@Banoffee_Pi) April 7, 2018
If Northern Rail want to charge a penalty fare for buying a ticket on board they need to invest and upgrade their automated ticket machines.
I remember instances of Cross Gates and Sunderland being out of service for several weeks.
— Matthew Tinn (@emperor_ing) April 6, 2018
Just bought rail tickets with Northern Rail app to save queuing at ticket machine & as they now fine if you board without ticket, guess what !! They’ve emailed me a code to collect ticket *face palm
— Jeffers (@m28jeff) April 6, 2018
So what happens if you get on at Padgate station where there is no ticket office or machine? #Northernrail
— Stuart Berry (@StuBear03) April 6, 2018
So #Northernrail; my elderly parents get on at Padgate, there is no machine;also don’t have a smart phone or the internet and you want to fine them/RIP them off by charging more Also don’t see a problem buying a ticket on the train when there is a conductor on board,disgusting.
— Steve-H ???????????? (@Castironplant77) April 6, 2018
Liam Sumpter, regional director for Northern, told the Warrington Guardian: “We have invested in new state-of-the-art ticket machines across our network to help customers purchase tickets. These machines offer a full range of fares – including discounts.
“With online and mobile ticketing, as well as ticket offices at our staffed stations, there is really no reason for anyone to board a train without a valid ticket.
“For customers who want to pay by cash, our ticket machines will issue Promise to Pay notices which can be exchanged (along with a cash payment) for a ticket when on board the service or at the next available ticket office.”
What do you think?