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Metrolink Bosses Issue An Apology After Monday Night’s Travel Chaos

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Metrolink bosses have issued a public apology after Monday night’s travel chaos, which saw passengers jumping from trams after services were delayed.

Members of the public came forward, claiming it had taken them up to three hours to get home. 

Aline Frantzen, Managing Director at KeolisAmey Metrolink, issued a public apology on Friday night, beginning: “On Monday 19 February we let you down.

“The Metrolink network was affected by two separate issues, one just south of Bury and one at Cornbrook. This caused significant disruption to a large number of passengers and meant your journeys were delayed and inconvenienced. 

“This was a major event and whilst investigations continue as to what happened I want you to know that it is not good enough and we must do better. I am truly sorry for getting you home late, for not getting you where you needed to be and for badly affecting your Monday evening. 

“KeolisAmey Metrolink (KAM) and TfGM teams worked through the night to fix the problem as quickly as possible and we collaborated with our rail and bus colleagues to provide alternative travel arrangements for you. 

“However, lessons will be learned and improvements made.”

For a full refund, you must email Refunds1902@metrolink.co.uk no later than Saturday 31 March.

Those who bought a ticket through the ‘Get Me There’ App should follow these steps…

  1. Email Refunds1902@metrolink.co.uk with the word APP in the subject header
  2. Include the email address registered with ‘Get me there’ APP
  3. Metrolink will issue a voucher code which can be used against future purchases via the APP for an All Day Travelcard

You can find out more information here.

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